3rd Party Service Provision:
Client: Fujitsu Services ( M&S Implementation Team )
Fujitsu provide and install all the I.T & Pos systems
throughout the Marks & Spencer Estate, and all this is done
through their M&S Implementation Team. They do not have
Ireland based engineers, and approached us to see if we
could assist with installations and project upgrades and
We agreed and send engineers to Fujitsu for training on their
specific products. Since then we have provided engineers as
and when required to install and carry out upgrades and
project rollouts throughout Ireland. As you can imagine M&S
is a very busy retailer and most if this work has to be
carried out after store trading.
Our engineers and flexible enough to work with M&S & Fujitsu
and attend the store after it has closed, we then complete
works as requested before the stores opens again for trade.
"I can say that working with Coles is a pleasure. They
always accommodate our requests, which are normally at short
notice. They have always been able to provide resource,
arrange collections and deliveries to stores when we have
needed it most. Their teams have stayed on site when
required to see problems through to the end and have
arranged further training when we have introduced new
Marks And Spencer Implementation Team
Client: Herbert Retail
We have been working with Herbert Retail for the
past 14 years. Throughout that time we have looked after
all the Break-Fix Servicing and Installations of Herbert
Equipment for Herbert Retail customers throughout Ireland.
These customers include Tesco, M&S and Sainsbury.
Like with Fujitsu a lot of the work has to be carried out
after normal trading hours.
With Herbert Retail we receive all jobs via an electronic
link, and again, all jobs have to be signed of via the same
electronic link, before the deadline given ( each customer
has different contracted Sla's). We hold a stock of Herbert
parts and this is replenished as and when it is used.
The work we complete is covers a wide range, including :
Retail scales & Printers.
People Counting Systems
Hand Held mobile Pda install & Training.
We are also Herbert approved Scale Verifiers, and can
verifiy all Herbert Retail Scales without the need for the
Trading Standards to attend.